The importance of appointments…

An open schedule planner book and pen.

Dear Community,

In the recent weeks, we’ve had a record number of incidents of having to turn clients away, because they have dropped-in without prior notice during the busiest times of our shifts.

We do our best to accommodate each and every person that comes through our door, but please remember that we are a small business, and as our capacity is limited and our priority to is the clients who have booked their appointments in advance.

Please take the courtesy to at least call the office at 250-590-3185 prior to arriving to ensure we have space for you. Otherwise, you are dropping in on a first come, first served basis, and you run the risk that we may need to turn you away.
We hate to disappoint people :(

If you do your part we’ll do ours!
We have online booking available 24 hours a day, and you can book right up until 10 minutes before your appointment by clicking here:

We uphold a commitment to be open and ready for you during our office hours. We ask that you respect our time, and that of the clients who’ve booked appointments by giving us advance notice of your arrival.

And as a friendly reminder that we charge a $20 fee for missed appointments / late cancellations (less than 24 hrs), BUT rescheduling is always free of charge!

Thanks for helping us help you!
Your Heart & Hands Acu-Punks

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